Support

Contact

You can write to me in German or English; I’ll reply in the language of your message.

Helpful if something isn’t working: the version of the game, your device, and the system version. The version is shown in the game’s settings under “Legal”. For a bug in combat, the depth where it happened helps too.

Answers to common questions

The most important ones are on the home page. In the game, the manual in the settings explains controls, survival, descending, and equipment. It works entirely offline.

Purchases, subscriptions, and refunds go through Apple

Storm Crystals, bundles, the Storm Pass, and the “Storm Bond” subscription are bought on the App Store. Invoices, cancellations, and refunds are handled by Apple; I can neither see nor trigger them.

You get there via reportaproblem.apple.com or via the purchase history in your Apple Account settings. You manage and cancel the subscription in the Storm Market under “Manage subscription” or in your device’s settings.

If something is missing after a purchase, tap “Restore purchases” in the Storm Market. Every purchase is credited exactly once, even if you restore several times.

Your save game

Your save game is stored only on your device. There is no account that could move it to another device. A device backup, for example via iCloud, includes it. If the app is deleted, the save game is gone too.

What I don’t know about you

Rendwake has no account, no sign-up, and no tracking. I can see neither how you play nor how far you have come. If you write to me, I only know what’s in your email. More in the privacy policy.

Terms of use

Use of Rendwake is governed by Apple’s Standard End User License Agreement (EULA).